Client Support Manager
Client Support Managers (CSM’s) are often referred to as ‘the hub’ of the Hitwise sales organization. They are responsible for the timely management of all inbound enquiries to the Hitwise business. They are also responsible for the overall data quality of all sales records and product access detail. Robust reporting and analytics for the Sales, Marketing and Finance departments is made possible by the efforts of our client support team.
Primary Responsibilities
1. Client and Prospect Queries:
- Answer customer and prospect Inquiries and Questions in a timely and professional manner.
- Proactively identify and address any client issues.
- Identify up-sell and renewal opportunities.
- Provide client feedback on product and Company to Sales and Marketing division and Technical Development division.
- Train clients, based on need.
2. Data Entry and Administration:
- Assist with prospect and client marketing development and lead distribution in a timely manner.
- Assist with prospect and client data entry and maintenance of the database in a timely manner.
- Assist with business reporting.
- Maintain accuracy of client database.
- Provide accurate and timely demonstration and/or client access to the Hitwise product.
Core Competencies
- Strong Attention to Detail
- Be comfortable with data and numbers
- A Drive to Succeed! (must be able to provide examples in past of showing initiative)
- Willing and interested in being a part of a team vs. working solo
- An understanding of what it takes to be Proactive vs. Reactive
- A friendly, out-going disposition
- A familiarity with Microsoft Office Suite - Preferred
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