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The Hitwise Client Commitment
At Experian Hitwise, our DNA is based on three values: Integrity, Innovation and Exceptional Client Service. These values form the basis of everything we do – including how we interact with our clients - and are detailed in the Hitwise Client Commitment statement:
Integrity
- Clients will experience the highest levels of integrity, ethics and respect at all times from all Hitwise employees.
- Hitwise will always respect client privacy.
- Any sensitive information clients share with Hitwise is treated with strict confidentiality.
- We do what we say we will do.
Innovation
- Hitwise strives to innovate and update our Competitive Intelligence service to provide clients with the most valuable online marketing insights available.
- Meaningful dialogue with clients ensures that product development is relevant and significant to the marketplace.
- Hitwise Account Managers are armed with innovative tools and ongoing training to ensure they add value to clients.
Exceptional Client Service
- Each client is assigned an Account Manager who is an expert in analyzing data and identifying actionable insights.
- Hitwise Account Managers strive to understand specific businesses and pay close attention to individual client needs.
- Clients receive complimentary in-person and on-demand product training throughout their subscription contract.
- Clients also receive cutting-edge online industry and trend analyses from the team of Hitwise Research Analysts.
- A worldwide presence provides clients with continual access to Hitwise via phone, email and chat.
- Senior Hitwise management, across all business divisions continually interact with Hitwise clients.
"We greatly appreciate all of the help our Hitwise Account Manager provides for PrivateCommunities.com. Hitwise has been a great asset for us and is by far the most proactive vendor with which I work."
- Robert Weimer, VP Technology, PrivateCommunities.com
Please feel free to tell us how we’re doing.
