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About Us

Experian is the leading global information services company, providing data and analytical tools to clients in more than 65 countries. Counting over 100,000 clients and annual revenue of nearly $4.0 billion, Experian employs approximately 15,000 people around the world.

Experian Hitwise is the leading global online competitive intelligence service, helping clients protect and grow their market share through the application of internet measurement data. Experian Hitwise measures the largest sample of internet users - 25 million worldwide, including 10 million in the United States. This sample size allows clients to understand internet behavior and competitive activity through data that is unmatched in timeliness, depth and breadth.

The Hitwise Client Commitment

At Experian Hitwise, our DNA is based on three values: Integrity, Innovation and Exceptional Client Service. These values form the basis of everything we do – including how we interact with our clients - and are detailed in the Hitwise Client Commitment statement:  

Integrity

• Clients will experience the highest levels of integrity, ethics and respect at all times from all Hitwise employees.
• Hitwise will always respect client privacy.
• Any sensitive information clients share with Hitwise is treated with strict confidentiality.
• We do what we say we will do.

Innovation

• Hitwise strives to innovate and update our Competitive Intelligence service to provide clients with the most valuable online marketing insights available.
• Meaningful dialogue with clients ensures that product development is relevant and significant to the marketplace.
• Hitwise Account Managers are armed with innovative tools and ongoing training to ensure they add value to clients.

Exceptional Client Service

• Each client is assigned an Account Manager who is an expert in analyzing data and identifying actionable insights.
• Hitwise Account Managers strive to understand specific businesses and pay close attention to individual client needs.
• Clients receive complimentary in-person and on-demand product training throughout their subscription contract.
• Clients also receive cutting-edge online industry and trend analyses from the team of Hitwise Research Analysts.
• A worldwide presence provides clients with continual access to Hitwise via phone, email and chat.
• Senior Hitwise management, across all business divisions continually interact with Hitwise clients.

Please feel free to tell us how we’re doing.