RESOURCES

Insights Hub

Resources & Insights for Your Digital Strategy

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Bizrate Insights Hot Topic Series: What drives Customer Recommendations?

There is a continued focus within ecommerce circles on striving for the almighty customer recommendation. We hear this with respect…

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Bizrate Insights Hot Topic Series: Wanted: A lower returns rate

Based on conversations with retailers, it seems that the two most frustrating events in the purchase cycle are cart abandonment…

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Bizrate Insights Hot Topic Series: Ecommerce Website Mass Personalization

Why personalize the ecommerce shopping experience? According to studies*, personalization based on desired consumer value propositions yields higher conversion and…

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Find Out Why Shoppers Didn’t Convert

Our Buyers Survey clients can also gain insight into those customers who do not purchase through our Abandonment Survey.  The…

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Blog

Tracking Metrics that Lead to Better Conversion

While BizRate hosts several services which are geared specifically towards supporting customer care teams, we also help merchants track metrics that…

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Blog

The Social Media Revolution

Last week at the Shop.org Annual Summit, one of the key topics on everyone’s mind was social media. During one…

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